Protection of minors

If you want to buy e-cigarette products with or without nicotine, it is important to know that new youth protection legislation has applied since 1 April 2016. Supplying these products to people under 18 is no longer permitted. We at Hookain Onlineshop have therefore introduced processes to ensure that minors can neither place an order nor receive a shipment.

Online orders: age verification is required

To comply with the law, we carry out age verification for every order. Every customer must be verified once during the ordering process. For this we require the following customer data: name, address and date of birth. No credit check is carried out. The customer must expressly agree to the identity check when ordering or registering. If you are already a customer and have not yet been verified, you will be verified when placing your next order.

Delivery: age inspection by DHL

DHL carries out an age inspection when delivering your order. The delivery driver only hands over the shipment to people who are clearly adults or can prove their age by presenting official photo identification. Both the recipient and other adults in the same household may accept the delivery. Delivery to your workplace is still possible, but shipments will not be delivered to neighbours, an agreed safe place, a parcel box or a Packstation.

Conclusion

As a responsible online shop, protecting minors is important to us. We have therefore taken measures to ensure that minors cannot buy e-cigarette products. If you want to place an order with us, you must undergo age verification, and an age inspection is carried out on delivery. We hope you understand these measures and wish you an enjoyable shopping experience at Hookain Onlineshop.